Store Returns Policy
Returns are accepted on some store items. If you are not pleased with your order, you may return it to us for a refund or exchange if you notify us within 7 days of receiving it. You will be refunded the purchase price on acceptable returns, less a processing fee of 10% of the product purchase cost. In order to qualify for a return, the item must be unopened and returned in original shipping containers or packaging. Once we ship a product, we are not responsible for any damage caused during the handling by the delivery carrier. Products with defects caused by water damage, misuse, accidents, or negligence are not covered under this policy. Please contact us via email at firstname.lastname@example.org to request a refund with instructions for return.
We do not accept returns on products that are opened or used. Manufacturer wrapped and unopened books are returnable with a 10% processing fee. Books that are not still in their manufacturer wrap are not accepted for return. CPR masks and shields that are sent in the sealed wrap are not accepted for return once the outer wrap is opened
IV Class Remediation and Testing
IV Therapy Online Course Assessment
Throughout the online course, the student must complete assessments to complete the section of the course. The student is given the option to correct any incorrect responses at the end of each assessment.
There is also a final assessment that must be completed before the course can be completed. Results are reviewed by the instructor prior to class for any areas of knowledge deficit and reviewed with the class as a whole or, if needed, with any individuals.
Frontline has adopted an open-resource policy for online exams and in-person skills testing. Open resource means that students may use resources as a reference while completing the assessments and hands-on skills. Resources could include the printouts from the online course, online course resources, open online course material, or any notes taken by the student during the course.
Suppose a student has failed to correctly complete a section of the assessment. In that case, the student may remediate with an instructor during the skills session. If needed or preferred by the student, there is an option of a scheduled zoom meeting at a later date to be determined and mutually agreed upon by the instructor and the student. The Zoom remediation is scheduled in 30 minutes sessions at the cost of $50/session.
If the student has missed a large section of the assessment and is unable to easily remediate, then the student may be asked to retake the course. The student may retake the course at a 50% discount of the original full course cost paid by the student. The student may attend the next in-person class at the hosting facility or attend a pre-scheduled stand-alone course offered by Frontline Medical Training Services located in Meadville, PA 16335
Following the recommendations from the AHA for COVID-19 CPR classes and the CDC, Frontline M.T.S. is taking the following precautions to make sure you stay healthy while in our class:
No one is to enter the class if they are feeling ill or have a fever.
Wearing a face mask is required for unvaccinated and recommended for vaccinated, where safe distancing is not possible.
CPR Classes - Temporary modifications of skills testing have been approved by the AHA, to help decrease risks of contamination.
All equipment will be thoroughly cleaned before and after the class.
hand sanitizer will be made available in the class.
We ask that you do your part in helping others stay healthy by canceling or rescheduling your class if you have flu or cold symptoms, a fever, or recent unprotected exposure to COVID-19
Class Registration Cancellation
All registration cancellations and refund requests must be made by 4 business days before the scheduled class. A refund of the full class fee will be given for cancellations received by that date. A refund of the full IV Therapy Program fee will be given for cancellations received by that date if the participant does not attend the IV Therapy Program in-person skills and has not enrolled in the IV Therapy online course. Once a participant is enrolled in the IV Therapy online course, a max of 50% program refund will be given. No refunds will be granted for requests received on or after the 4 days preceding the class. You can receive credit for a future class. Max is 1 rescheduled class. Submit all requests to email@example.com. Refunds will not be given for no-shows. Refunds will not be processed until after the class. If the minimum number of attendees is not reached for this class, the class will be canceled or rescheduled. If the class is canceled by Frontline, then the registered attendee will receive a full refund.
Your privacy is very important to us. Any information we gathered from you will only be used within Frontline Medical Training Services. We do not store any credit card and payment information. The only information stored will be your name, mailing/ billing address, phone number, email, and any certification information. Your information will never be sold to outside vendors. Only our partners (e.g. Payment services, mail carriers, and the AHA or other certifying organization) have access to your information in order to complete your transaction.